Peter Boulding <pjb@[EMAIL PROTECTED]
> wrote in
news:il1h04hn4i7f2ram5i0gsstbkmafqhkbu9@[EMAIL PROTECTED]
> On Fri, 18 Apr 2008 03:30:31 -0400, Sean Houtman <grommit383@[EMAIL PROTECTED]
>
> wrote in <Xns9A84F5FBA55Bgrommit383aolcom@[EMAIL PROTECTED]
>:
>
>>> Well, hooray again: 15% is the kind of increase you notice. It still
>>> seems a bit TLI, but I'm only being nosy.
>
>>Currently I am doing customer service, muchly people who want to know
>>why their bill is so high, or want to try to get a free phone, or want
>>to claim that they didn't sign any contract. Cuz you went over your
>>minutes, you can pay full retail anytime, but you can't get a free one
>>after two months, and I can see your signature on your contract right
>>here.
>>
>>The promotion is tier 3 tech sup****t. I did tech sup****t for 9 years
>>with AOL, and like some challenge. I passed the pre-screen interview
>>(what does VPN stand for?), breezed through the *****sment (locate the
>>device manager) and now need to get scheduled for an interview with a
>>supervisor, but I have done that sort of thing before (tell me about a
>>time that you ran into a problem you have never seen before... use
>>STAR for your response)
>
> Well... you're in a thankless profession so I wish you well of the
> promotion: do I take that "tier 3" takes you away from the terminally
> stupid who provide 95% of all queries and into the interesting
> territory where no lie sheets are available and every customer is
> already enraged because he's been given totally irrelevant and
> infuriatingly pointless advice by tiers 1 and 2?
>
Sort of. We prefer to say that they have already done all the basic
stuff like restarting, which fixes things an amazing percentage of the
time.
Sean
** Posted from http://www.teranews.com
**
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