Dana <dcarpend@[EMAIL PROTECTED]
> wrote:
> On Apr 11, 1:45 pm, Mary <mrfeath...@[EMAIL PROTECTED]
> wrote:
> > On Apr 11, 12:42 pm, Dover Beach <moon.blanc...@[EMAIL PROTECTED]
> wrote:
> >
> >
> >
> > > Oy. I just called Farmers (the place was previously insured through
> > > Farmers) and got an agent who is willing to give it the ol' college
> > > try.
> > > He, too, seemed to feel that it is necessary to have a human being
> > > as the named insured, though he was also willing to wedge the
trust's
> > > name into the relevant field. So I put a call in to my lawyer (not
> > > my husband) and asked if I should be the named insured since I'm the
> > > trustee. I really don't think my mom should be the named insured.
> >
> > I don't understand why they think a trust or other non-human being
> > can't be a named insured. Companies are named insured all the time.
> >
> > I mean, these people are working in the insurance industry, shouldn't
> > they know this stuff?
> >
>
> You apparently hold the charmingly naive notion that customer service
> representatives know at least a modi*** of information about the
> company they represent. It is my sad duty to inform you that I
> recently got on live "help" chat (and I use the term "help" quite
> loosely) with Comcast cable, to ask them what channels were included
> in basic cable. The rep could not tell me. They gave me the URL to
> the page on the website I had already been to. I pointed out to them
> that the webpage instructed customers to click on a drop down list and
> choose the service package they were interested in, but failed to
> actually provide a drop down list. Could they please just tell me
> which of the channels listed were included in basic cable?
>
> No, they could not. They could only look at the same damned website I
> was already on, and read it to me. That was all. They could,
> however, put in a request for a program guide to be snail-mailed to
> me. Which took about two weeks, BTW.
Once when accidentally connected to a human who was obviously just reading
a computer screen to me, I asked if they could just transfer me back to
the pulse-tone tree so that I could negotiate with the computer my own
self.
Xho
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