Re: Customer Service Rep

Dana wrote:
> 
> 
> You apparently hold the charmingly naive notion that customer service
> representatives know at least a modi*** of information about the
> company they represent.  It is my sad duty to inform you that I
> recently got on live "help" chat (and I use the term "help" quite
> loosely) with Comcast cable, to ask them what channels were included
> in basic cable.  The rep could not tell me.  They gave me the URL to
> the page on the website I had already been to.  I pointed out to them
> that the webpage instructed customers to click on a drop down list and
> choose the service package they were interested in, but failed to
> actually provide a drop down list.  Could they please just tell me
> which of the channels listed were included in basic cable?
> 
> No, they could not.  They could only look at the same damned website I
> was already on, and read it to me.  That was all.  They could,
> however, put in a request for a program guide to be snail-mailed to
> me.  Which took about two weeks, BTW.


All of which is ludicrous.

Mary