On Fri, 11 Apr 2008 14:24:57 -0700 (PDT), Dana <dcarpend@[EMAIL PROTECTED]
>
wrote:
>On Apr 11, 1:45 pm, Mary <mrfeath...@[EMAIL PROTECTED]
> wrote:
>> I don't understand why they think a trust or other non-human being
>> can't be a named insured. Companies are named insured all the time.
>>
>> I mean, these people are working in the insurance industry, shouldn't
>> they know this stuff?
>>
>
>You apparently hold the charmingly naive notion that customer service
>representatives know at least a modi*** of information about the
>company they represent. It is my sad duty to inform you that I
>recently got on live "help" chat (and I use the term "help" quite
>loosely) with Comcast cable, to ask them what channels were included
>in basic cable. The rep could not tell me. They gave me the URL to
>the page on the website I had already been to. I pointed out to them
>that the webpage instructed customers to click on a drop down list and
>choose the service package they were interested in, but failed to
>actually provide a drop down list. Could they please just tell me
>which of the channels listed were included in basic cable?
>
>No, they could not. They could only look at the same damned website I
>was already on, and read it to me. That was all. They could,
>however, put in a request for a program guide to be snail-mailed to
>me. Which took about two weeks, BTW.
The same thing happened to me when I was trying to figure out how to
set my mobile to be used as a modem for my laptop. I called T-mobile
and the guy said "Let's check the T-mobile website." Okay, I said,
I've already checked there and couldn't find anything. "Well, let me
take a look at the Blackberry website." Ditto, says I, can you put me
in touch with someone who is more familiar with this type of problem?
Luckily, he transferred me to someone who was able to help.
--
QueBarbara
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