Re: Customer Service Rep

On Apr 11, 10:42 am, Dover Beach <moon.blanc...@[EMAIL PROTECTED]
> wrote:
> Rod Stiffington <inva...@[EMAIL PROTECTED]
> wrote
innews:-tWdnX-lQvcvAGLanZ2dnUVZ_vudnZ2d@[EMAIL PROTECTED]
>
> > I had a similar experience.  After explaining to the rep what a trust
> > was and how it worked, he needed to absorb it all and call me back.
> > After the call back, he requested a copy of the trust.  So I faxed the
> > skeleton version which is all they are entitled to see. Then I get a
> > call back that there were pages missing.  Then I had to explain that
> > the skeleton version was all he was entitled to see.  Then he
> > explained that the legal department was requesting the whole do***ent.
> > So then I had to call the legal department and go round and round with
> > them, until I finally got someone who knew what they were talking
> > about and straightened things out.
>
> Oy.  I just called Farmers (the place was previously insured through
> Farmers) and got an agent who is willing to give it the ol' college try.
>  He, too, seemed to feel that it is necessary to have a human being as
> the named insured, though he was also willing to wedge the trust's name
> into the relevant field.  So I put a call in to my lawyer (not my
> husband) and asked if I should be the named insured since I'm the
> trustee.  I really don't think my mom should be the named insured.


Are you eligible to use USAA? I've always found them charmingly human.


V.
--
Veronique Chez Sheep