On Apr 10, 7:53=EF=BF=BDpm, QueBarbara <que.barbara.l...@[EMAIL PROTECTED]
> wrote:
> On Thu, 10 Apr 2008 15:34:31 -0700 (PDT), Mary <mrfeath...@[EMAIL PROTECTED]
>
> wrote:
>
> >On Apr 10, 5:26=EF=BF=BDpm, Dover Beach <moon.blanc...@[EMAIL PROTECTED]
>
wrote:
> >> Me: =EF=BF=BDAll righty then. =EF=BF=BDBye.
>
> >You're calling THAT customer service?
>
> Really. =EF=BF=BDIt is so irritating to be treated in a condescending
mann=
er
> by someone who is trying to get your business, and even more so by
> someone who already has your business. Maybe that is why trying to get
> tech sup****t for a computer problem can be frustrating. =EF=BF=BD"Please
> reboot the computer. Let me put you on hold for a minute until you
> come back online." [Grrr, I've done that.] =EF=BF=BD"Still doesn't work?
O=
kay,
> disconnect the cable from the service box, wait 30 seconds, plug it
> back in, and restart the computer." [Ditto! Do you think this is my
> first rodeo?!] "Stand on your right leg and whistle Dixie. . . no? How
> about the left leg? =EF=BF=BDLet me check on my end . . . is your
address
> still 1234 Maple? =EF=BF=BDWell, there you go, I see it's been re****ted
th=
at
> someone cut a cable on your street. Haveanicedaybye!" :Click:
Is some situations with a clueless Rep a good strategy is to thank the
Rep, hang up, and call back hoping to get a better Rep. It is called
customer service roulette.
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