Re: Customer Service Rep

Rod Stiffington <invalid@[EMAIL PROTECTED]
> wrote in
news:-tWdnX-lQvcvAGLanZ2dnUVZ_vudnZ2d@[EMAIL PROTECTED]
 

> I had a similar experience.  After explaining to the rep what a trust
> was and how it worked, he needed to absorb it all and call me back.
> After the call back, he requested a copy of the trust.  So I faxed the
> skeleton version which is all they are entitled to see. Then I get a
> call back that there were pages missing.  Then I had to explain that
> the skeleton version was all he was entitled to see.  Then he
> explained that the legal department was requesting the whole do***ent.
> So then I had to call the legal department and go round and round with
> them, until I finally got someone who knew what they were talking
> about and straightened things out.
> 

Oy.  I just called Farmers (the place was previously insured through
Farmers) and got an agent who is willing to give it the ol' college try.
 He, too, seemed to feel that it is necessary to have a human being as
the named insured, though he was also willing to wedge the trust's name
into the relevant field.  So I put a call in to my lawyer (not my
husband) and asked if I should be the named insured since I'm the
trustee.  I really don't think my mom should be the named insured. 


-- 
Dover