I'm not very good at businessy transaction stuff, and I'm a bit
confused. Maybe someone can help me.
A while ago, I ordered and paid for an item online (a USB hub); the
item never arrived, and continued queries and complaints have mostly
disappeared into a black hole. I think they were claiming that it's
been ****pped, but it's hard to say for sure.
Anyway, I've complained to Amazon (the company who didn't supply the
hub are an Amazon reseller), who are equally unresponsive. My most
recent complain to them, for example got the reply that they were
unable to cancel the order since it had already been dispatched -
despite the fact that I hadn't even asked for the order to be
cancelled, and it was the dispatch (or lack of) that was the problem.
I replied to their reply, telling them yet again what my problem is,
and have heard nothing more from them.
It's a bit much to just eat the cost and leave negative feedback - the
hub is a good one, and cost £24 incl. ****pping. Frankly, I'm stumped
as to the best course of action.
And today, from the vendor by email, I get a PDF copy of their full
T&C, plus a PDF of an invoice/credit note. It's stamped/watermarked
'PAID', and itemises the order. Why would they send that? And if it
is a credit note, what good does it do me? No money's been credited
to my bank account, that's for sure.
What a ****ing pain.
--
John Hatpin
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