Re: [OT] New toys, new problems?

"Alric Knebel" <alric@[EMAIL PROTECTED]
> schreef in bericht 
news:Zf-dnT0zGL8f_ZbVnZ2dnUVZ_gidnZ2d@[EMAIL PROTECTED]
> Lukas Mariman wrote:
>
>> "Alric Knebel" <alric@[EMAIL PROTECTED]
> schreef in bericht 
>> news:9MSdnaettrFA1ZbVnZ2dnUVZ_gednZ2d@[EMAIL PROTECTED]
>>
>>> Lukas Mariman wrote:
>>>
>>>> Greeting, carbon units!
>>>>
>>>> I just went crazy (again) and got me a new PC.
>>>>
>>>> After years of upgrading my existing box piece by piece every so
often, 
>>>> I wanted to take the other route and got me a brand PC.
>>>>
>>>> I bought an Acer Aspire M3610, which has an Intel Core 2 Quad 
>>>> processor, and comes with Vista Home Premium (and some assorted 
>>>> software included) preloaded.
>>>>
>>>> Naturally, there don't seem to be any physical copies of Vista or 
>>>> anything else that was installed  - instead there's some bare-bones 
>>>> do***entation that doesn't really help at all, and a few blank 
>>>> "recovery" DVDs.
>>>>
>>>> Still figuring out how I am supposed to make a backup of Vista. :-/
>>>>
>>>> Anyway, just sharing this touching stuff with you dudes/dudettes. If 
>>>> any of you have Acer stuff as well, I'd love to read what you think
of 
>>>> it. Any experiences, horror stories etc. :-)
>>>
>>>
>>> I've had my current computer for about five years now.  Like you, I've

>>> made it work by adding this or that over the years; adding more RAM, 
>>> changing out the CD burner for a DVD burner; upgrading the sound card;

>>> and so on.  When I bought the computer (an HP Pavilion), everything
came 
>>> pre-installed, and it was all stored behind a partition, with not a 
>>> single backup disc.  So I found myself faced with the same problem as 
>>> you.  But UNLIKE you, I didn't realize I even HAD a problem until it
was 
>>> a REAL problem.  The hard drive crashed.  Then I realized I no longer 
>>> had an operating system to restore to the new upgraded hard drive.  I 
>>> contacted HP and they informed me that I now had to pay $30 (or 
>>> thereabouts) for the backup discs.  They further informed me that, had
I 
>>> contacted them within the first year of the purchase date, the backup 
>>> discs (which includes complete set up, free software and all) would
have 
>>> been provided FREE. Now, suddenly, the notice I had received in the
mail 
>>> once about a class-action lawsuit against HP was making sense.  As a 
>>> person who'd purchased an HP, the suit covered me, too.  HP had been 
>>> sued for not including those backup discs.
>>>
>>> So, my friend, I recommend you contact the manufacturer right away, 
>>> while it's till under warranty.  That way, if at 10 o'clock at night, 
>>> you have a complete hard drive crash, and you need to fully restore,
you 
>>> won't have to wait two weeks for your discs to come.  And I'm not
sure, 
>>> but from what I gathered from the class-action suit, I think they're 
>>> legally obligated to provide them free, even maybe after the warranty 
>>> period.  That part, I'm not sure about.  So if I were you, I'd get
with 
>>> customer sup****t right away.
>>
>>
>> Thanks for your feedback, Alric, I appreciate it! I'll get in touch
with 
>> them ASAP.
>
> Please post the results of that.  I'm curious if my advice was any good
or 
> not, and if it applies across the industry.

I'll keep you posted.