Re: [OT] New toys, new problems?

"Alric Knebel" <alric@[EMAIL PROTECTED]
> schreef in bericht 
news:9MSdnaettrFA1ZbVnZ2dnUVZ_gednZ2d@[EMAIL PROTECTED]
> Lukas Mariman wrote:
>
>> Greeting, carbon units!
>>
>> I just went crazy (again) and got me a new PC.
>>
>> After years of upgrading my existing box piece by piece every so often,
I 
>> wanted to take the other route and got me a brand PC.
>>
>> I bought an Acer Aspire M3610, which has an Intel Core 2 Quad
processor, 
>> and comes with Vista Home Premium (and some assorted software included)

>> preloaded.
>>
>> Naturally, there don't seem to be any physical copies of Vista or 
>> anything else that was installed  - instead there's some bare-bones 
>> do***entation that doesn't really help at all, and a few blank
"recovery" 
>> DVDs.
>>
>> Still figuring out how I am supposed to make a backup of Vista. :-/
>>
>> Anyway, just sharing this touching stuff with you dudes/dudettes. If
any 
>> of you have Acer stuff as well, I'd love to read what you think of it. 
>> Any experiences, horror stories etc. :-)
>
> I've had my current computer for about five years now.  Like you, I've 
> made it work by adding this or that over the years; adding more RAM, 
> changing out the CD burner for a DVD burner; upgrading the sound card;
and 
> so on.  When I bought the computer (an HP Pavilion), everything came 
> pre-installed, and it was all stored behind a partition, with not a
single 
> backup disc.  So I found myself faced with the same problem as you.  But

> UNLIKE you, I didn't realize I even HAD a problem until it was a REAL 
> problem.  The hard drive crashed.  Then I realized I no longer had an 
> operating system to restore to the new upgraded hard drive.  I contacted

> HP and they informed me that I now had to pay $30 (or thereabouts) for
the 
> backup discs.  They further informed me that, had I contacted them
within 
> the first year of the purchase date, the backup discs (which includes 
> complete set up, free software and all) would have been provided FREE. 
> Now, suddenly, the notice I had received in the mail once about a 
> class-action lawsuit against HP was making sense.  As a person who'd 
> purchased an HP, the suit covered me, too.  HP had been sued for not 
> including those backup discs.
>
> So, my friend, I recommend you contact the manufacturer right away,
while 
> it's till under warranty.  That way, if at 10 o'clock at night, you have
a 
> complete hard drive crash, and you need to fully restore, you won't have

> to wait two weeks for your discs to come.  And I'm not sure, but from
what 
> I gathered from the class-action suit, I think they're legally obligated

> to provide them free, even maybe after the warranty period.  That part, 
> I'm not sure about.  So if I were you, I'd get with customer sup****t
right 
> away.

Thanks for your feedback, Alric, I appreciate it! I'll get in touch with 
them ASAP.